Tokyo Car Service Customer Reviews

Great professional service. Clean cars and nice people. They do what they promise. There were no miscommunications or excuses. I definitely recommend and will use Asia Car Service in the future.

Mr. Kirby

GBR, September 2023

I have used this service multiple times and they have always been very professional. From their online reservation system, ride confirmation, general follow up, as well as the cleanliness of the car and the professionalism of the driver I highly recommend them.

Mr. Crook

GBR, September 2023

All the process, from getting the price, reservation, detail discussion, confirmation, and transportation was seamless and smooth. Incredible reactivity of the whole team when contacted for information. Very polite driver.I will not hesitate to contact Asia Car Service again for my next travel.

Mr. Picun

FRA, September 2023

Used twice in japan for Airport pick ups and service was excellent - on time , clean vehicles , good driver and knowledgeable about the local area .

Mr. McFadden

USA, August 2023

Everything from the quote to dropping us at our destination was pleasantly and efficiently dealt with. We changed the time before arriving and then due to late disembarkation, we had to change it again by phoning to say we would be late. A representative met us and called our driver over. We were shown to a very clean car and the driver spoke perfect English and understood the different accents of the five of us. He was very pleasant and gave us some information about the city. Wouldn't hesitate to use them again.

Mrs. Venet

GBR, August 2023

We could not fault our experience with Asia Car Service. We booked our 3 transfers (airport to hotel and intercity) before leaving home. Booking was simple, communication excellent, and service exceptional. A last minute change in our schedule was handled without fuss, cars were comfortable, drivers were friendly and efficient. Will definitely use this service again and have no hesitation recommending it to others .

Mr. Wilson

USA, August 2023

Email communication upon placing order was completely clear. As promised, An English-speaking driver was waiting with a placard bearing my name. He took my luggage and lead me to a new sedan. He was an excellent driver and drove me to the cruise port. Price was lower than similar private car services I looked into. Highly recommend Asia Car Service.

Mrs. Rothman

USA, July 2023

Very professional, first class transportation service. Lots of communication beforehand so you knew the name of your driver and how to reach him. Vans were luxurious, spotless and very roomy. Drivers were prompt and courteous. We would definitely recommend them and use them again.

Mrs. Boyd

USA, July 2023

This company is so professional and the drivers were not only helpful but very proficient. We could not ask for more. We were told exactly what time our pick up would be and everything ran like clockwork. What an amazing service.

Mr. Rumbal

GBR, July 2023

All drivers were exceptional, and conducted themselves professionally. All were timely and cars were clean, tidy, and in great shape.

Mr. Middaugh

USA, June 2023

You can trust this service, it’s my first time to call for car transfer from Osaka to Kansai International Airport, at night I worried that the car and the driver will picked up me on appointment time or not , he came and met me 10 min. earlier. It’s convenience for you to transfer to airport if you have many baggages.

Mr. Preecha

THA, June 2023

We're very happy with Asia Car Service. All its drivers were professional. My elderly Mum and I travelled with ease, comfort and with assurance that we reached all our destinations (Osaka-Kyoto-Kobe-Osaka) on time, if not, earlier than expected. We're always prompted a day earlier, the assigned driver's particulars and when we met with some hiccups in our first destination because we were delayed by the custom due to unforeseen high volume of foreign visitors, the HQ representative in China as well as local Japan representative assured us that the driver would be waiting for us and constantly kept in touch with us to gauge for waiting time (we were delayed for 60mins + the complimentary 90mins waiting time). I'll definitely recommend Asia Car Service to family and friends who wish to travel to places with the requirement of hired car service. Keep up the good work, Asia Car Service, and thank you for providing such great service for our Japan trip : )

ET.

SGP, May 2023

Door to Terminal Service in Tokyo

Our driver was punctual, informative, and very courteous. Our pick-up address was in a residential neighbourhood where houses can be very hard to find. He was early, kept us apprised of our expected time of arrival at the airport and provided interesting commentary during our journey. Overall, the experience was very positive.

Mr. Zha

HKG, May 2023

Wonderful trustworthy company and service.

This was our first time travelling from Australia using Asia Car Service. We were provided with drivers for 8 hours in Busan and Osaka. Our experience and service was first class. The drivers were local with a great knowledge of their regions, preferred locations and best routes for travel. Despite basic English levels the drivers communicated sufficiently for our comprehension. The cars were magnificently presented, very comfortable and the drivers just wonderful. Respectful and honest in every way with the appropriate level of good humour and insight. Very happy customers.

Kim B.

AUS, May 2023

I couldn’t believe what a wonderful service they are. Drivers are very personable and helpful. Very punctual and kept communication at all times I would highly recommend this service .

Neal D.

USA, April 2023

You can rely on this company! They return calls and emails FAST. If they say they will be there, you can count on them! Very happy with their service in Japan. I needed large van for my family and mother with wheelchair. No problems.

Harvey L.

USA, April 2023

Great Service from collection at the Airport to my hotel and then back to the Airport a few days later. I have used the service a number of times and find it reliable, prompt, courteous. They inform you of who your driver will be, the number plate of the car and the drivers mobile number. could not be in safer hands!

Kevin S.

UK, Apr. 2023

Your team is amazing, helpful, professional and very patient!  I truly appreciate your flexibility. Recommended! Best regards,

Jenelle M.

USA, March 2023

Very Professional and Responsive!

I found Asia Car Service through a series of internet searches. Our group was looking for an easy and reliable pick up at Narita Airport in Tokyo in order to drive to Hakuba ski area for a vacation. Asia Car Service was easy to communicate with, responsive and the driver was very professional and helped us get to our destination on time without issue. I would not hesitate to use Asia Car Service again. They were excellent.

Wayne C.

USA, Feb. 2023

We appreciate all you did for our client and our company and next time we have a client arriving in the area, I will make sure to reach out to you.

Best regards,

Luka S.

USA, Jan. 2023

Experience went fully as expected. Service by the drivers was fantastic, and the car quality was excellent. Would recommend to anyone visiting Tokyo.

Regards,

Declan N.

PRC, Jan. 2023

Great service and exactly as promised.

Great service and exactly as communicated. Perfect for our large family and all our luggage. Thanks for everything, recommended!  

Michelle

HK, Jan. 2023

9 Perfect Transfers

My wife and I have just returned home after a 30 day holiday in Hong Kong, China and Japan. Prior to leaving, I booked a total of 9 transfers that included airport, hotel and cruise ship pickups. One day prior to each ride, I received a detailed email confirming the pickup time, the name of the driver and the licence plate number of the vehicle. All the drivers were very professional, courteous and on time. All the vehicles were very clean and bottled water was provided. I was very impressed that all 9 transfers were completed flawlessly.

Mike T.

CAN, Jan 2023

Communication was excellent throughout the booking. Driver was waiting to meet us and was courteous and professional.

Valerie W.

U.K., Dec. 2022

Your service throughout this process has been exceptional. I would not hesitate to recommend your services. I also need to say the driver we had on November 11th (I can’t remember his name) was without question the best driver I’ve ever had.  He was beyond professional and very attentive.  I wouldn’t hesitate to use him again the next time I’m in Tokyo.

Peter W.

USA, Nov. 2022

Good Evening! Just wanted to thank you for the service you provided to Mr. Parnell. I will definitely reach out to you next time he goes to Tokyo. Take care!

Cheryl

Global Administration, Manpower at IBM, USA

Oct. 2022,

I would like to thank you for the excellent service provided by your team to transport our family from Kansai Airport to our hotel destination. The driver, Mr. Amano was prompt, courteous, and greeted us with a welcoming smile. We look forward to another time when we would be able to your service again.
Once again, Thank you.

Jamie N., USA

July 2022

I want you to know that I was very pleased with the service you provided on both transfers. Very good drivers, clean car and all around quality service. I look forward to using your services in the future.

Jerry K., USA

July 2022

I was very pleased with your company’s service and driver provided last night at KIX. He was waiting with a name sign, professionally dressed, helped with the suitcases to the vehicle. Although booked a sedan, we pleasantly accepted a shiny new black minivan. Very clean, comfortable, with lots of room. The driver obeyed the speed limit and traffic signals, which is not always true in other cities in Asia. I will definitely use Asia Car Service again and will recommend them to my colleagues and customers too.

Darrow W., SGP

July 2022

We used this service five separate times on our trip to China and Japan. Each time the service was perfect! The one time we could not find our driver (our fault, we had missed seeing him) one quick phone call resolved the issue. I cannot recommend this company highly enough and I will certainly use them again next time I travel to Asia.

Valerie V., CAN

May 2022

I wish to thank you for very good service for my transfers in Osaka and Yokohama. I will recommend Asia Car service to my friends and colleagues.

Bruce H., USA

Apr. 2022

Thank you! I heard from our group leader that your drivers were very patient waiting for the group to exchange money at the airport before departing, and they appreciated being provided waters. We will keep you in mind for future programs to Tokyo.

Best,

Danielle R.

Faculty Programs Coordinator, CISabroad, USA

Mar. 2022,

Please tell Mr. Zhang thank  you for his kind and professional service today.  I was unable to converse with him because I don’t speak Japanese; but he did a great job and I appreciate his support very much.

Thanks, again.

Kathryn N.

CEO, Android Industries, USA

Feb. 2022,

Thank you for all your assistance with my booking and a perfect trip to the airport. I will recommend you to all my friends. Regards.

Anne Marie A., AUS

Feb. 2022

Thank you again.. All drivers have been great!!

Cary J.

Jardin Labs, CAN

Jan. 2022,

I look forward to my next trip here within Asia and availing of your service. Excellent service esp driving skills of Tokita-san.

Maribelle F., AUS

Jan. 2022

We are on our way home to the U.K. now, but we were very impressed indeed with your company and the two separate trips to Asia. A great experience!

Bob K., U.K.

Dec. 2021

Thanks. Mr Lin was excellent in his service and he was very professional. Will certainly use the company’s service next time. Regards,

Monica B., SGP

Dec. 2021

Thank you for your services, Mr Bao picked us up and is a great driver. Thanks kindly and once again please let our driver know he did very well! Please let our driver and his manager know we appreciated him!  He arrived ahead of schedule, was very courteous, very kind, and thoughtful! 

Thanks for everything you guys have been great!  

Vince C., Ttplabtech, U.K.

Dec. 2021

Just want to thank you for outstanding service on the service from Yokohama port to Narita airport. The driver Ms Xiaolin was waiting for us at the time of de-embarking from the Ship and drove us safely to the airport. I also commend you for you communication before and when the driver was waiting for us. I will recommend you to my friends and will get a quote for my upcoming trip to Asia.

Judah W., USA

Nov. 2021

I would like to send you a note for the excellent and professional service of your driver, he is very helpful and thoughtful!  I will definitely book your company car if I travel to Japan next time and also will definitely recommend your car company service to my friends!
Many thanks,

Maggie C.

Senior Brand Communications Manager, KIEHL'S, HKG

Nov. 2021,

Just wanted to say sorry for not responding earlier regarding the level of service provided by the company as well as the driver.The drivers are excellent and so professional.

Lee C., Telus, CAN

Aug. 2021

Just wanted to let you know that we had a fantastic time with our driver Mr. Tokita. Even if he's English was limited, he was very kind, knowledgeable and helped us get prepared for the trip (such as getting wi-fi, sorting out train passes and assisting us with check-in). I am passing on your service to my colleagues for the future. You made the start of our trip so much easier. Thank you again! 

Regards,

Sanita K., AUS

Aug. 2021

I was very pleased with the car service, It is a great experience.

Josephine C.

Financial Director, FRA

Aug. 2021,

We have such a great day.  The Driver was a sweetheart and super helpful. This is really a great experience.

Paul T., USA

Jul. 2021

Thanks for the good services. My colleagues have also sent a feedback that the service was good. I enjoyed the service and will use again.

Shili K., SGP

Apr. 2021

Many thanks for the good service when next traveling to Japan we will be in touch.

John G.

Sales Manager, Ceile

Dec. 2020,

Thank you for the updates.My boss are satisfied with his service.

Best Regards,

Evangeline T.

Admin Assistant, HAVI

Nov. 2020,

I just wanted to thank you for an excellent service. Your driver was waiting for us as we came our of arrivals. He was very polite and courteous throughout. We will recommend your company.

With best wishes,

Eileen G.

Manager, ICBK, UK

Mar. 2020,

Thanks for the great service.  I plan to book again for my next trip.  It was worth it especially for the short time there. I would recommend you to anyone going there. 

Best Regards, 

Bill K.

Sales Manager, Kode, USA

Dec. 2020,

Just wanted to thank you for the prompt and professional service.  Our driver was on time, professionally dressed, clean and spacious van…..everything that was advertised.  Thank you for a smooth, professional and easy experience.

Best Regards,

Greg H.

Manager, PMI, USA

Apr. 2020,

My client said that his time in Tokyo with the driver was the BEST excursion of his whole trip.  He was very complimentary about the service he received. 

Thanks,

Carol A.

Account Executive, Gambol, USA

Jun. 2020,

I wanted to say thank you for the services your company did provide me. The driver who picked my family and I up at the airport was wonderful.  I will highly recommend your company to friends traveling to Tokyo.
 

Best,

Tom M.

Account Executive, Gateware, CAN

Sep. 2020,

A colleague recommended your service to me and I am very pleased he did.  The convenience of the service made my trip much less stressful than it could have been. Thanks again.

Best,

Roger M.

Account Executive, Nekst, Inc., MEX

Feb. 2020,

Thank you for the service, it was perfect.  Always refreshing to have smoth transportation whilst abroad. I would recommend your service to others!

Best,

Philippe G.

Manager, Renys, ESP

Oct. 2019,

What a wonderful service and driver.  Was prompt and had no issues.  Will be using your service again.

Thank you!

Bonnie M.

Consultant, Meijer, UK

Nov. 2019,

Thank you so much for the great service you and your company have provided to us.  I have recommended you to my colleagues. Thanks again.

Kind regards,

Lucy R.

Manager, VSC, USA

Jan. 2019,

Just want to say the service was brilliant!! The driver was excellent. Thank you.

Kindest regards,

John T.

HR Manager, Biz Media, AUS

Oct. 2019,

Just to let you know I thought your driver was excellent yesterday.  He was at the gates on time and I arrived at the airport in 25 minutes! 

I couldn't ask for better service.  Thank you and I will be using your service again in the future!!

Helen J.

HR Manager, C&C, USA

Mar. 2019,

Thank you!  I was very happy with all aspects of the service and will definitely use it again when next in Japan.

Best regards,

David B.

Engineer, IBM, DEU

Dec. 2019,